IT Support Services

Our IT support services team offer a cost effective technical and diagnostic service for organisations with network infrastructure solutions catering for between 50 and 1,500 IT users.

Developed over 20 years of supporting organisations, our tiered IT support service packages are designed to meet your technical support requirements. We can augment your existing IT operation or provide a complete managed service of your network infrastructure. Whatever your IT support services requirements, we have IT support service solutions to fit.

For our standard tiered IT support services choose from one of two packages (see our support services matrix):

• Gold – Cost effective, incident based IT support.
• Platinum – Comprehensive IT support and systems monitoring.

Whilst our ‘Gold’ and ‘Platinum’ packages offer best value and cater for the majority of our customers’ requirements, we can also offer IT support solutions to address those specific needs and services that differentiate your organisation from the rest.  For more details visit our ‘Details of IT support services’ page.

ISG's IT support services matrix

	"Gold"	"Platinum"
Dedicated help desk facility
Remote IT support
Desktop IT support
Server operating system monitoring and alerting
Application monitoring
LAN, WAN & VPN support
Wireless network support
Backup monitoring
Server hardware monitoring
Server and systems administration
Service pack and patch management
IT security monitoring and updates
Office hour coverage up to 24/7

To contact ISG about our services please email: info@isg-technology.com